Speed of service
We understand that it is often important to get work registered quickly, so that you are covered as soon as possible. Particularly if you are on a deadline, or waiting to submit your work to an outside party for review. We try to ensure that all applications and requests are dealt with as quickly and efficiently as possible.
Our administrators have a target to complete processing and dispatch any documents/materials for all applications within 2 working days. In the event of a problem with an application, they should respond detailing the problem within 2 working days. We are normally able to exceed this target and nearly all applications we received over the last year were actually dealt with the same or next day following receipt.
‘Working day’ means Monday-Friday, excluding English Bank Holidays, Christmas (25th & 26th December), New Years Day and Easter (Good Friday and Bank Holiday Monday).
The period 27th December - 31st December is also designated as a ‘holiday period’, staffing is reduced over this period, so depending on workload, normal performance may not be met.